Front Office Manager

Company

Located in a central location in Antwerp, you can find this modern hotel. The full-service hotel is part of an international chain and underwent a complete renovation a few years ago. With around 300 rooms and a large selection of meeting spaces, this location has become a staple in the Antwerp cityscape. It is the ideal base for both locals and tourists, as well as corporate guests!

Duties

In the role of Front Office Manager, you have a prominent position in the company and are part of the management team. You will have a very varied range of responsibilities, where no two days are the same. You are often found "on the floor" to lead and support the team.

Team Management

lead, motivate, train, and evaluate the team (15 permanent members)
directly supervise and distribute responsibilities among the shift leaders
step in and actively work at the reception, lead by example
staff planning based on expected occupancy and events
personnel management in collaboration with the HR Manager
provide team meetings, evaluation, and performance discussions

Control & Quality

optimize procedures and working methods at the reception
implement and adhere to guidelines, SOPs, and agreements
conduct checks, ensuring that quality and service are always on point
guarantee guest satisfaction and follow up/resolve any complaints
draft budgets and prepare recurring reports, interpretation of figures
supervise availability, room prices, revenues and targeted efficiency ratios
direct reporting to and communication with the GM

Other:

communicate through various systems with guests and internal departments
handle administrative tasks such as processing reservations, invoicing, and payments
participate in the duty management system, 1 to 2 weekends per month

Profile

For this position, we are looking for an experienced Front Office leader who is ready for a new challenge. The ideal candidate possesses the following qualities:

a professional Bachelor's degree, preferably in a hospitality field
English and/or Dutch, any other language is a big plus
experience at the Front Office within the hotel industry
excellent people management skills
ensuring a positive and harmonious work atmosphere
hands-on, operationally present on the work floor and in contact with guests when necessary
you are flexible and willing to be present on weekends and evenings as occupancy requires
administratively and numerically skilled
good knowledge of software applications and PMS systems